What services do you provide?
We do weekday dog walking for people who need their dog walked while at work. We also do dog walking and pet sitting 7 days a week. We offer limited pet boarding and in-house sitting. And finally, we can offer professional quality pet portrait photography for your pets.
What are your hours and what about weekends and holidays?
Our earliest visit starts at 7:30 AM and our latest starts at 8:30 PM, 7 days a week, 365 days a year. Holidays do have a $5 surcharge, which goes to each individual walker, but we are available for every holiday. For new clients, you would need to contact us about holiday visits as early as possible as our availability is limited (we won't take on more visits than is physically possible). If we are busy, there are no visits during the hours of 4:00 pm to 7:00 pm.
What is your Service Area?
We walk dogs in the Art Museum\Fairmount area, zip code 19130, or basically from Parrish St. to Pennsylvania Ave. \ Spring Garden St., and 28th St. to approximately 19th St . Pet Sitting covers the same area but extends slightly further south and east of the above boundaries. Our service area does change from time to time so contact us if you are just outside of those areas.
What if I need to cancel, add or change the time for a walk?
The main issue with changes to your schedule is that the walkers schedule their personal activities around the walk\visit schedule. As a result, AT LEAST 12-hour notice is required, but 24 hours is better. However, we realize that unforeseen situations occur. If you need to cancel a walk or visit, then you need to call or text your walker ASAP. In the event that the walker shows up at your place only to find you or someone else there, at which point they are told no walk is needed, then we have to charge you for half the walk. For additional walks, contact us with as much notice as possible and we will add the additional walk if possible. The same goes for changing the time of a visit. In the event of a pet sitting cancellation, we will credit you towards your next pet sitting visit(s).
How many dogs do you walk at a time?
One at a time (unless of course, you have two dogs). We do have clients that would prefer a play friend for their dog while on a walk, especially puppies or recent rescues that need socialization. In that case, assuming both clients approve, then we will walk 2 dogs together, never 3 or more! Basically, only what is safe. We do not drive one dog to another dog's location so if you do want your dog to be walked with other dogs, you must live within a few blocks of another of our dogs. But rarely does that situation ever arrive. We focus is safety, not dollars!
What hours are your weekday dog walks?
We will walk your dog when you want. Most people choose walks at the halfway point of the time they away from home, usually somewhere from 11 am to3 pm, although 2 or more puppy visits are usually even earlier and later than those times. We also have clients who work long or non-standard hours, just let us know. I like to ask for your ideal walk time and then let you know that 95% of the time we can walk your dog within a +/- half hour time of your ideal time, most of the time +/- 15 minutes is possible. In rare situations, we do ask for a +/- 45-minute window, which still beats the standard of other companies who offer a 2-hour time frame.
When is payment due? What forms of payment do you accept?
Dog Walking: Payment is due weekly on the day before your last visit. Pet Sitting: 100 % of the payment is due up front. Pet Boarding and In-House Sitting: Half up front. Payments can be in cash or check for dog walking, cash for pet sitting and boarding.
I have a dog but am unsure if I need dog walking or pet sitting. What is the difference?
Dog walking is for people who need their dog walked the same time each day during the workweek, usually in the middle of the day, halfway between when you leave for the day and when you return. Pet sitting is for people who go on vacation or a work trip, get stuck late at work, go home for holidays, etc., and so need occasional visits for their dog. Pet visits can be just a walk or two if you plan on working late, or 3 visits per day for the duration of your trip.
Note: Advanced notice is suggested to make sure we have time slots open for pet sitting visits. It is possible if you wait until a few days before your trip that we will not have openings for you, so schedule 1 to 2 weeks in advance. Also, make sure to contact your sitter when you return home.
Iím interested, how do I go about becoming a client?
Just go to our Contact page where our email address is listed. In your email please provide your name and a brief message on the services you need, the dates\times needed and any other pertinent information. We will get back to you within 24 hours, but usually much quicker than that. We will eventually schedule a meet-and-greet between you and your walker\sitter.
What about visiting during inclement weather?
The only weather that is a problem is snow, sleet or freezing rain. While it does take much longer getting around in that kind of weather, most people cancel walks because they work from home or take the day off. In the event of such weather while you are away and we are pet sitting for you, no matter what it takes we will make sure to visit your pets! During extreme heat, we may shorten the walk if your dog seems to be having difficulty, but spend the remainder of the time inside playing with them.
Do you board cats or dogs?
The owner Jim can board both, but being that he owns both a dog and 2 cats, you must bring your pet to his place to make sure all the animals get along. You also must provide proof of up to date vaccinations and use of flea and tick control. A deposit is required to book a spot.
Are there extra costs for weekend or holiday visits?
There is a $2 charge for evening or weekend visits (except for 15-minute visits), but a $5 charge is added for all major holidays. This charge goes directly to your walker.
Are you able to give medication and insulin shots to pets?
Yes. We are all pet owners who have had to figure out ways to get our own pets to take pills. Jim the owner is also experienced in giving insulin shots.
What if the pet is ill or was injured and required veterinary care?
You should let the sitter know in advance how to handle such emergencies such as family or friends to contact, your vet information, etc.