Fairmount Pet Service
Pet Related Services
Frequently Asked Questions
2028 Green St. Philadelphia PA
What services do you provide?
do weekday dog walking for people who need their dog walked while at work.
We also do dog walking and pet sitting 7 days a week. We offer limited pet
boarding and in-house sitting. And finally, we can offer professional quality
pet portrait photography for your pets.
What are your hours and what about weekends and holidays?
earliest visit starts at 7:30 AM and our latest starts at 8:30 PM, 7 days
a week, 365 days a year. Holidays do have a $5 surcharge, which goes to each
individual walker, but we are available for every holiday. For new clients,
you would need to contact us about holiday visits as early as possible as
our availability is limited (we won’t take on more visits than is physically
possible). If we are busy, there are no visits during the hours of 4:00 pm
to 7:00 pm.
What is your Service Area?
walk dogs in the Art Museum\Fairmount area, zip code 19130, or basically from
Parrish St. to Pennsylvania Ave. \ Spring Garden St., and 28th St. to approximately
19th St . Pet Sitting covers the same area but extends slightly further south
and east of the above boundaries. Our service area does change from time to
time so contact us if you are just outside of those areas.
Who are the walkers \ sitters for Fairmount Pet Service?
myself (Jim Kernicky, owner), I have 2 other walkers\sitters. They are individuals
that I have met with, interviewed, and have contacted their references to
make sure they are a good fit. I also make sure that all the walkers are also
pet owners so that they understand how important it is to prioritize the animal’s
safety above all else. I do not want to hire dozens of young students for
the purpose of making money. I prefer to grow slowly as a business with reliable,
mature and responsible people who I, and my clients, can rely on for months,
or even years, to come. In the near future I will be adding pictures and a
short bio of the other walkers on the About page.
What if I need to cancel, add or change the time for a walk?
main issue with changes to your schedule is that the walkers schedule their
personal activities around the walk\visit schedule. As a result, AT LEAST
12-hour notice is required, but 24 hours is better. However, we realize that
unforeseen situations occur. If you need to cancel a walk or visit, then you
need to call or text your walker ASAP. In the event that the walker shows
up at your place only to find you or someone else there, at which point they
are told no walk is needed, then we have to charge you for half the walk.
For additional walks, contact us with as much notice as possible and we will
add the additional walk if possible. The same goes for changing the time of
a visit. In the event of a pet sitting cancellation, we will credit you towards
your next pet sitting visit(s).
Do you offer discounts for multiple walks?
do have a discount for visits of 30 minutes or more when you schedule 4 or
more visits per week, or 2 or more visits per day. See the Rates and Services
page for details:
How many dogs do you walk at a time?
at a time (unless of course you have two dogs). We do have clients that would
prefer a play friend for their dog while on a walk, especially puppies or
recent rescues that need socialization. In that case, assuming both clients
approve, then we will walk 2 dogs together – never 3 or more! Basically,
only what is safe. We do not drive one dog to another dog’s location
so if you do want your dog to be walked with other dogs, you must live within
a few blocks of another of our dogs. But rarely does that situation ever arrive.
We focus of safety, not dollars!
I have two dogs. Do you walk two dogs from the same household together?
can – after we do a test walk. If they have been trained and easily
controllable, then we can do it. But if the walker feels that it is too difficult
or dangerous because of untrained, large dogs then we would not be able to
accept you as a client.
What time frame are your weekday dog walks?
will walk your dog when you want. Most people choose walks at the halfway
point of the time they away from home, usually somewhere from 11am –
3pm, although 2 or more puppy visits are usually even earlier and later than
those times. We also have clients who work long or non-standard hours –
just let us know. I like to ask for your ideal walk time and then let you
know that 95% of the time we can walk your dog within a +/- ½ hour
time of your ideal time – most of the time +/- 15 minutes is possible.
In rare situations, we do ask for a +/- 45-minute window, which still beats
the standard of other companies who offer a 2-hour time frame.
When is payment due? What forms of payment do you accept?
Walking: Payment is due weekly on the day before your last visit. Pet Sitting:
100 % of the payment is due up front. Pet Boarding and In-House Sitting: Half
up front. Payments can be in cash or check for dog walking, cash for pet sitting
I have a dog but am unsure if I need dog walking or pet sitting. What
is the difference?
walking is for people who need their dog walked the same time each day during
the workweek, usually in the middle of the day – halfway between when
you leave for the day and when you return. Pet sitting is for people who go
on vacation or a work trip, get stuck late at work, go home for holidays,
etc., and so need occasional visits for their dog. Pet visits can be just
a walk or two if you plan on working late, or 3 visits per day for the duration
of your trip.
Note: Advanced notice is suggested to make sure we have time slots open for
pet sitting visits. It is possible if you wait until a few days before your
trip that we will not have openings for you, so schedule 1 to 2 weeks in advance.
Also, make sure to contact your sitter when you return home.
Who will be my walker \ sitter? Will it be the same person?
have you meet the person who will be doing the visits so that you and your
dog can get to know each other. We also like you to meet a second walker as
coverage in case of emergencies or when your main walker goes on vacation.
Most of the time the backup person is the owner, Jim.
You mention that you are “Bonded & Insured”. What does
that mean and why is it important?
bonded & insured means that if there is accidental damage while visiting
your pet, then that damage is covered under our policy. It also covers things
like your dog biting someone or hurting another dog. All our walkers are trained
to expect the unexpected and as be ready to avoid any situations where an
incident can occur. Being bonded and insured is what separates professional
pet sitters from less reliable services.
I’m interested, how do I go about becoming a client?
go to our Contact page where our email address is listed. In your email please
provide your name and a brief message on the services you need, the dates\times
needed and any other pertinent information. We will get back to you within
24 hours, but usually much quicker than that. We will eventually schedule
a meet-and-greet between you and your walker\sitter.
Do I need to give you keys to my place?
actually 2 sets. One set is needed for your walker and one as backup, which
is for the owner.
What if my sitter is unavailable for a walk \ visit?
you have not met a second walker, then the owner Jim will take care of your
pup or cat.
What about visiting during inclement weather?
only weather that is a problem is snow, sleet or freezing rain. While it does
take much longer getting around in that kind of weather, most people cancel
walks because they work from home or take the day off. In the event of such
weather while you are away and we are pet sitting for you, no matter what
it takes we will make sure to visit your pets! During extreme heat, we may
shorten the walk if your dog seems to be having difficulty, but spend the
remainder of the time inside playing with him.
Are you available for emergency or last minute visits?
can’t guarantee it, but we will fit in a visit if possible. It all depends
if someone is available. We prefer 12-24 hours for a dog walking visits, and
2-3 days for pet sitting.
Do you board cats or dogs?
owner Jim can board both, but being that he owns both a dog and 2 cats, you
must bring your pet to his place to make sure all the animals get along. You
also must provide proof of up to date vaccinations and use of flea and tick
control. A deposit is required to book a spot.
Are there extra costs for weekend or holiday visits?
is a $2 charge for evening or weekend visits (except for 15 minute visits),
but a $5 charge is added for all major holidays. This charge goes directly
to your walker.
Are the pet sitters for Fairmount Pet Service able to give medication
and insulin shots to pets?
We are all pet owners who have had to figure out ways to get our own pets
to take pills. Jim the owner is also experienced in giving insulin shots.
I have other questions that are not covered on this page. How can I get
answers for them?
to our Contact page and send us an email. We will respond as soon as possible.
© 2018 Fairmount Pet Service - All Rights Reserved
What if the pet is ill or was injured and required veterinary care?
should let the sitter know in advance how to handle such emergencies such
as family or friends to contact, your vet information, etc.